Privacy Policy

Who we are
Our website address is: www.chelseahousefalmouth.com

What information we collect about you
When you make a booking with Chelsea House Holiday Apartments, we collect your name, email address and telephone number. We also collect payment card details to secure your booking. Your card is pre-authorised and charged in accordance with the terms and conditions and cancellation policy.

How we use the information we hold on you
We will use your email address to send confirmation of your booking and pre-arrival information, and on occasion, we may need to contact you regarding your stay.

After your stay, we will email you and ask you to share your Chelsea House Holiday Apartment experience with potential future guests by providing a review via our website or other well-known review sites.

We will use your telephone number only if we need to check something about your booking, or in an emergency where we have not been able to contact you via email.

How is your data stored
All personal data and payment card data you supply as part of the booking process is stored securely on a third party booking system, Eviivo.

Neither we or Eviivo will share your information with any third party unless there is a legal reason for doing so.

Marketing
We would like to keep in touch with you to send information about Chelsea House, any special offers we have, or local events going on. We will occasionally send emails/newsletters to those on our distribution list, which is managed by a secure third party, MailChimp.

If you would like to receive these newsletters, please click here.

You may change your preferences or unsubscribe via Mailchimp at any time.
Neither Chelsea House nor Mailchimp will pass your details to any third party.

Guest Registration
We are required by law to collect the following information on all our guests:

For Commonwealth guests, we require the collection of Names and Nationalities.

For non-Commonwealth guests, we require the following information: Name, nationality, passport number or national identity number, and next destination.

These details are sent to you prior to your arrival and automatically stored onto our third-party secure booking system Eviivo.

This information is required for access by the Police, should they ask to see them.

Access to your information
You have a right to request a copy of the information we hold about you. If you would like a copy of this information, please email Sharon using the email address info@chelseahousefalmouth.com

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. We use this information to track visitor use of our website and compile statistical reports on website activity.

You can set your browser to manage the cookies you accept.